Cecil Automations Buy diagnostic

Case studies that show the operating system underneath the work.

Sanitized implementation notes showing constraints, shipped surfaces, guardrails, artifacts, and outcomes without exposing private operational data.

Sanitized Returns Dashboard interface showing cohort-aware return trends, source filters, diagnostics, and proof artifacts.

Ecommerce analytics

Returns Dashboard

Cohort maturity + source-aware reporting

A production ecommerce reporting system that made return, marketplace, and economics data easier to audit, explain, export, and operate.

  • Internal dashboard development
  • Data audits and reporting semantics
  • Production migrations and deployment verification
Sanitized workflow artifact showing order events, validation, merge-safe writes, and support contact enrichment.

Support operations

Shopify-to-Front Order Enrichment

Merge-safe Front writes

A TypeScript webhook service that added order context to support contacts while preserving existing conversation routing.

  • Webhook automation
  • CRM/contact enrichment
  • Deployment migration planning
Sanitized guarded AI draft assistant interface showing private preview, validation issues, write lock, and audit trail.

Guarded AI operations

Guarded AI Front Draft Assistant

Write locks + evals

A support drafting tool designed around private previews, write locks, deterministic validation, diagnostics, and human review.

  • AI support tooling
  • Safety and validation design
  • Operator diagnostics and evals
Sanitized support load report showing workload cards, channel bars, diagnostics, and Slack-ready summary status.

Operations reporting

KPI and Support Load Reporting

Ledger-first monthly reporting

Reporting automation that turned support-platform, telephony, spreadsheet, and Slack-shaped data into repeatable management visibility.

  • KPI reporting automation
  • Support workload modeling
  • Documentation and templates